FAQ

ASK US ANY THING

MH Finance is an established Home Collected Credit Company which has been serving customers for the last 23 years.

Happy Representative Illustration
Happy Representative Illustration

FAQ

ASK US ANY THING

MH Finance is an established Home Collected Credit Company which has been serving customers for the last 23 years.

Who are MH Finance?

We are a long established company offering Home Collected Credit. We have been putting customers at the heart of our business for over 23 years. We understand our customers, and offer simple, straightforward loans with fixed repayments. We are a responsible lender and only offer manageable credit. Our customers are always in complete control of their finances, with repayments that they can comfortably afford.

What is Home Collected Credit?

Home Collected Credit is a personal loan service where the initial loan is delivered and repayments are collected directly from the customer’s home. It’s a friendly, convenient and personal service, something the big lenders don’t offer. There is no complicated paperwork and no hidden charges. We offer a straightforward, simple way of borrowing small amounts of money and repayments are collected by our local agents on a weekly basis.

What information do I need to apply?

To apply you will need proof of ID, proof of your address and proof of your income. You will also be required to supply your national insurance number.

What are the charges?

Home Collected Credit

£100.00 loan repayable over 15 weeks. 14 Weeks at £10.00 per week and one final payment of £5.00. Rate of interest 156.42% p.a. fixed; Representative 1303.2% APR. Total Amount Payable is £145.00.

Love2shop Vouchers

£100 Voucher loan repayable over 14 weeks. 14 at £10.00 per week. Rate of interest 148.57% p.a. fixed; Representative 1068.5% APR. Total Amount Payable is £140.00.

Can I repay my account early?

Of course. All you need to do is inform your agent who will advise you and calculate if a rebate is due to you.

What is APR?

APR stands for Annual Percentage Rate and it is a legal requirement of all companies to display their APR on advertising and websites etc. APR shows how much money you would pay on a loan over a period of one year. Even if the term of a loan is 15 weeks the APR still has to be displayed, this is why some APR’s look extremely high….. The shorter the term of the loan, the higher the APR.

How do I complain?

We aim to provide a high quality service at all times. We would like to hear from you if you are dissatisfied with any aspect of the service you receive from us. We appreciate any suggestions regarding improvements to our service and equally welcome any positive feedback you may have.

You can make your complaint in person, by telephone, in writing, by email, text or letter using the below contact details:

MH Finance LTD
8 Twisleton Court
Priory Hill
Kent
DA1 2EN

Office: 0208 300 5481
Mobile: 07889 109393
Email: info@mhfinance.co.uk

We will send you immediate written acknowledgement and resolve the complaint at the earliest possible opportunity, usually within 3 working days.

If you are not satisfied with our response to your complaint then you may make a formal complaint to Consumer Credit Association (CCA) by telephone, e-mail, letter or by using the form attached to their Customer Complaints Procedure Leaflet of which we can supply.

If you have followed the above procedure and in the unlikely event that you are still unhappy then you can refer your complaint to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel: 0845 080 1800